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Questionnaire - Customer survey

As a forward thinking organisation we value greatly the opportunity to get to know your wishes and to learn by our mistakes. Thus we would like to know what you think of us:

              "We know that we can improve, but you know best how we can improve!"

We are asking you to take the time to complete our online questionnaire. By doing so, you will help us to improve our performance levels. When you have answered all the questions, please press "Submit". If you would like to change your answers please click on "Reset". Many thanks for your support!

 
1. General customer details
Company

    Industry

Name
Position
Adress
Postal/ZIP code

Town / City
How long are you a customer for Rauschert Verfahrenstechnik?
not yet
less than one year
for 2-5 years
for more than 5 years
 

 

2. Details of products from Rauschert Verfahrenstechnik

Which products have you previously purchased from Rauschert Verfahrenstechnik?

Tower packing
Internals
Mass transfer trays
Package units
 good                     bad
What are your experiences in relation to delivery commitments?
Did the products match the requirements and specifications?
How do you judge the products in practical use?
How good is the quality of our customer service?
 

 
3. Details on processing
3.1 Office  good                     bad
Reachability by phone
Inquiry response time
Reachability of competent staff
3.2 Staff  good                     bad
Competence
Friendliness
Reliability
3.3 Documentation, technical materials  good                     bad
Meaningful nature of our brochures
Internet presence
Comprehensive nature of offers
Technical data sheets
3.4 Procedures  good                     bad
Complaints processing
Customer visits
Transport / dispatch
 

 
4. Last but not least  good                     bad
My total evaluation of Rauschert Verfahrenstechnik is
 yes   no
I can recommend Rauschert    
What I would additionally like to address/ suggest: